COVID 19 Information for Family and Friends
The Vermont Department of Corrections wants to keep family and friends updated as to the most recent information and changes related to coronavirus response. The frequently asked questions (FAQ) document will be updated as needed with the most current information. Family and Friends may also contact Jennifer Sprafke via email with questions.
Online Question Portal
Family and Friends can complete the DOC Family and Friends form to submit questions related to their loved one. This is the most direct method to reach the DOC team assigned to assisting family and friends.
Family and Friends Information
The Vermont Department of Corrections has created an Informational Handbook for Friends and Family of a Person Incarcerated in a Vermont Correctional Facility as a helpful resource in understanding more about the Vermont correctional facility system and aims to answer the most frequently asked questions.
Friends and family members may deposit money on funds on the inmate’s account for the purchase of commissary or telephone time. This can be done on-line (www.accesscorrections.com )or by use of a Deposit Coupon. These coupons are available from inmates and in the lobby of Correctional Facilities or on our website under Information for Inmate Families and Friends.
At times, an incarcerated individual may ask his family or friends to deposit money on the account of another inmate. VTDOC recommends families do not deposit money for inmates other than their own family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by Law Enforcement. There is no legitimate reason for your loved one to need you to place funds on another inmate’s account. If you get such a request and you have concerns or questions, we encourage you to reach out to your loved one’s caseworker, or Superintendent so we can assist you, and your loved one in resolving this request.
Inmate Identification Number
The Inmate Locator may be used to determine the inmate ID number.
Facility Visitation Rules
Inmates Housed Out of State
Information and FAQ for families of Inmates housed out-of-state
Sample Deposit Coupon
Sample deposit coupon, money order and return envelope. Example of properly filled out forms.
Blank Deposit Coupon
Blank coupon and instructions for depositing funds into an inmate account.
Information on Tablet Services, Messaging, and Video Visitation
New Call Rates see table below
Debit Phone accounts visit Vermont Package Programs to deposit money.
Prepaid Phone accounts visit ConnectNetwork or call 1-800-483-8314 to set up an account, check your balance, and make a payment.
If that link is not working try Access Corrections
Current Phone Rates
Inmate Commissary Services
Visit Access Corrections to place:
Use the chat now feature at the bottom of the webpage to go to LiveChat help.
If you are unable to process an order at Access Corrections please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.
Web Ordering Help Desk
For Ordering assistance please email the Help Desk or call 1-800-546-6283 or 1-866-345-1884.
Inmate Phone Service Help Desk
Please call 877-650-4249 or visit ConnectNetwork