Information for Inmate Families and Friends

COVID 19 Information for Family and Friends

The Vermont Department of Corrections wants to keep family and friends updated as to the most recent information and changes related to coronavirus response. The frequently asked questions (FAQ) document will be updated as needed with the most current information.

Read the recent FAQ.

Updated 5/28/2020

Special Statement about Inmates in Mississippi

The DOC recognizes the situation in Mississippi is concerning for friends and family members of these impacted inmates. The online portal is available for individuals to ask questions. In order to ensure efficient communication and obtain current information from department staff please use the Online Question Portal  below and complete the DOC Online Portal Form.  Upon receipt of the form trained department staff from the Constituent Management Unit will respond to your inquiry within 24 hours. 

Online Question Portal

We have updated the online page to include more general selections not specific to COVID-19.  Family, Friends, Advocates, Volunteers, and involved professionals can complete the DOC Online Portal Form to submit questions related to an offender and/or inmate. This is the most direct method to reach the DOC team assigned to assisting family, friends and interested persons.

Family and Friends Information

Friends and family members may deposit money on funds on the inmate’s account for the purchase of commissary or telephone time. This can be done on-line ( )or by use of a Deposit Coupon. These coupons are available from inmates and in the lobby of Correctional Facilities or on our website under Information for Inmate Families and Friends.

At times, an incarcerated individual may ask his family or friends to deposit money on the account of another inmate. VTDOC recommends families do not deposit money for inmates other than their own family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by Law Enforcement. There is no legitimate reason for your loved one to need you to place funds on another inmate’s account. If you get such a request and you have concerns or questions, we encourage you to reach out to your loved one’s caseworker, or Superintendent so we can assist you, and your loved one in resolving this request.

Inmate Identification Number

The Inmate Locator may be used to determine the inmate ID number.

Facility Visitation Rules

Current rules for visitation that apply to all Correctional Facilities in Vermont.

Inmates Housed Out of State

Information and FAQ for families of Inmates housed out-of-state

Sample Deposit Coupon

Sample deposit coupon, money order and return envelope. Example of properly filled out forms.

Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an inmate account.

Information on Tablet Services, Messaging, and Video Visitation

Pricing: Tablet Services, Messaging, Video Visitation

Inmate Phones

New Call Rates see table below

Debit Phone accounts visit Vermont Package Programs to deposit money.

Prepaid Phone accounts visit ConnectNetwork or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

If that link is not working try Access Corrections

Online Help 

Current Phone Rates

Phone Rates

Inmate Commissary Services

Visit Access Corrections to place:

Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at Access Corrections please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.

Web Ordering Help Desk

For Ordering assistance please email the Help Desk or call 1-800-546-6283 or 1-866-345-1884.

Inmate Phone Service Help Desk

Please call 877-650-4249 or visit ConnectNetwork

The Health Services Handbook

A Handbook for Families and Friends of Inmates

Authorization to Disclose Protected Health Information

Form to authorize the Vermont DOC to release protected health information

Contact Information

Administrative Offices
NOB 2 South, 280 State Drive
Waterbury VT 05671-2000
Administrative Assistant: Emily Rotax
Phone: (802) 241-2442

Records Officer
Charles Remick, (802) 241-2442
Submit a public record request to the Department of Corrections

View the statewide public record requests database

Americans with Disabilities (ADA) Compliance Director
Heidi Fox, (802) 798-2682