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Welcome to the Vermont Department of Corrections Constituent Services Unit

We are here to provide information to families, friends, and professionals wishing to find resources, ask questions, and assist those in our care and custody. 

** We are only able to provide general information unless we can verify that you have a signed release of information.  If you do not have a release form and have a specific question, please connect with the incarcerated individual and ask that they complete one with their assigned caseworker. **

Whether you have specific questions or concerns regarding programming, visiting, procedures, mail, medical care, housing, movement, etc. or just want general information, please fill out a form using the Online Portal and someone from our office will get back to you within 48 hours. Our office hours are 7:45 AM - 4:30 PM Monday through Friday, excluding holidays. If we are unable to answer your question, we will refer you to the person who can best give you the information.

Online Portal

Commissary Account Info and Setup

Phone System Setup

Tablet Setup



September 5, 2023

Nationwide Prescription Stimulant Medication Shortage

There is currently a nationwide shortage of prescription stimulant medications that are used to treat a variety of conditions. Currently, delays in manufacturing are leading to depleted and unpredictable medication supplies, making it difficult for many patients across the nation to access their prescriptions. The Food and Drug Administration (FDA) recently highlighted this issue in a public letter on August 1, 2023, stating it was “urging all stakeholders to work together to resolve these shortages as quickly as possible.”

As a result of this national shortage, Vermont’s incarcerated population may experience unplanned and continued interruptions in receiving their medication. The Department of Corrections Health Services Division is actively working to minimize the impact of this national shortage in Vermont’s correctional facilities. Providers are working to ensure patients have access to their medications when available, alternative medications, or non-medication therapies when appropriate. Notice of this national shortage has also been sent to the incarcerated population. 


May 26, 2023

COVID-19 Information for Constituents

There are new COVID-19 and Infectious Disease protocols in place. More information can be found here: Please note that there may be stricter masking and other protocols in place at correctional facilities. If you plan to visit a facility, you will be required to abide by these protocols. 


Family and Friends Information

Friends and family members may deposit funds in the incarcerated individual’s account to purchase commissary or telephone time. This can be done online at or by use of a Deposit Coupon. These coupons are available from incarcerated individuals, in the lobby of correctional facilities, or on our website under Information for Incarcerated Individual Families and Friends.

At times, an incarcerated individual may ask his family or friends to deposit funds in the account of another incarcerated individual. VTDOC recommends families do not deposit funds for individuals other than their family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by law enforcement. There is no legitimate reason for your loved one to need you to place funds in another individual’s account. If you get such a request and have concerns or questions, we encourage you to reach out to your loved one’s caseworker or Superintendent, so we can assist you and your loved one in resolving this request.


Camp Agape

Camp Agape is a fun camp for Vermont children who have a parent in prison or under the supervision of the Vermont Department of Corrections. The word “Agape” is a Greek word that means unconditional, no-strings-attached love. That is what Camp Agape is all about. Accepting and honoring each child for the person they are.

Camp Agape offered its first camp in August 2006 for 28 children. For each summer since, we have given a week of overnight camping to Vermont children with a parent in prison—a total of over 750 free weeks of camp. Once children turn twelve, they move into our Older Kid programs. Some have gone on to be Counselors-In-Training.

Click here for a printable brochure and pre-registration form.

Cares Act Notice

This link is to the notice from the IRS regarding Cares Act payments to incarcerated individuals

Justice Reinvestment II (Act 148 of 2020)

The link above provides information on the law changes regarding presumptive parole, parole reviews, community supervision furlough, earned good time, and escape from furlough.  The document also covers the repeals of release to unapproved housing, home confinement furlough, and reintegration furlough.  All changes were effective January 1, 2021.

July 28, 2021

As part of a class action lawsuit on Hepatitis C treatment, DOC is obligated to provide the following notices.

Approved Class Notice Regarding Eligibility for Treatment

Hepatitis C Virus Treatment Program Policy and Procedure Addendum

May 1, 2021

GTL Information

IMPORTANT:  DOC has received reports of a website claiming to provide discounted phone calls to friends and family as well as a method to send money and, "off the record" mail to incarcerated individuals. Please note that GTL is not affiliated with any other company to provide phone calls or a discounted rate for phone calls. InmateAid is not affiliated with GTL and the website should not be used for GTL services.

IMPORTANT:  DOC has received reports of a website claiming to provide discounted GTL phone calls to friends and family. Please note that GTL is not affiliated with any other company to provide phone calls or a discounted rate for phone calls. GlobalTel is not affiliated with GTL and the website should not be used for GTL services. 

April 27, 2021

The Vermont State Legislature passed a law in 2020 providing for earned time effective 1/1/21. VTDOC has been reviewing and awarding this earned time in accordance with the law.

A new law was passed this year (Senate Bill 18) which disqualifies those serving a sentence on 1/1/21 for one of the below crimes from earned time.

Click here to read the S.18 Memorandum

COVID-19 Vaccinations

As of January 25, 2021, Vermont began to offer COVID-19 vaccinations to Vermonters ages 75 and older. Consistent with eligibility requirements for all Vermonters, Incarcerated individuals age 75+ will be able to receive their vaccines at the facility in which they reside over the next several weeks (the vaccine consists of two doses, several weeks apart). These individuals have been notified of their eligibility and registration for the vaccine is being completed by medical and Vermont Department of Health staff.

Once the first age tier is completed, individuals ages 70-74 will become eligible for the vaccine, followed by 65-69, followed by individuals ages 18-64 with chronic health conditions. For more information see



Incarcerated Individual Identification Number

The Inmate Locator may be used to determine the incarcerated individual's ID number.

Facility Visitation Rules

Current rules for visitation apply to all correctional facilities in Vermont.

Incarcerated Individuals Housed Out of State

Information and FAQ for families of incarcerated individuals housed out-of-state.

Sample Deposit Coupon

Sample deposit coupon, money order, and return envelope. Example of correctly filled out forms.

Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an account.

Information on Tablet Services, Messaging, and Video Visitation

  • Two one-month gaming subscriptions per inmate for the GTL tablets.

Pricing: Tablet Services, Messaging, Video Visitation


Phone System

  • One phone call/incarcerated individual/week of up to 5 minutes each.

For new call rates see the table below.

For prepaid phone accounts visit,follow the instructions for setting up an account or call 1-866-516-0115 to set up an account, check your balance, and make a payment.

Online Help 

Current Phone Rates

Phone Rates

Incarcerated Individual Commissary Services

Visit Access Corrections to deposit funds and/or Vermont Package Programs to purchase property or add funds.

Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at Access Corrections please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.

Web Ordering Help Desk

For Ordering assistance please email the Help Desk or call 1-800-546-6283 or 1-866-345-1884.

Incarcerated Individual Phone Service Help Desk

Please call 877-650-4249 or visit