Services for Victims

DOC Victims Services Program

The Victim Services Program provides consultative support and direct services to crime victim-survivors when the offender in their case is incarcerated and/or being supervised in the community by the DOC. In alignment with the DOC’s Mission to address the needs of crime victims, the Victim Services Program maintains a dedicated staff of Victim Services Specialists (VSS) whose primary focus is to provide trauma-informed advocacy and support to individuals who have been most impacted by crime.

For more information, or to contact a member of the Victim Services Program: 

              Address: Corrections Victim Services Program

                             280 State Drive

                             NOB 2 South

                             Waterbury, VT 05671-2000

              Phone: 1-888-810-1847  

              Email: ahs.docvictimservices@vermont.gov

                

Victim Services Specialists are available during State of Vermont hours of operation, Monday through Friday, 8:00 am to 4:30 pm--except for holidays and weather-related closures.

Our Services

Information, Support and Advocacy, and Referral Services         

  • Case and offender updates and information.
  • Coordination of state- and community-based services.
  • Support before, during and after parole board and other post-conviction hearings.
  • Victim safety planning prior to an offender’s release from DOC custody.

Victim Notification

Vermont Automated Notification Service (VANS)

VANS is a free service made available by the Vermont Department of Corrections (DOC) that provides custody status information for offenders that are currently detained, incarcerated or being supervised in the community by the DOC. Offender custody status information is available 24-hours a day, 7 days a week, 365 days a year.

To search for an offender or register to receive automated notifications please visit www.vinelink.com, or call, toll free: 866-976-8267 (VANS). Customer First Representatives are available to assist you.

For more information about VANS, please contact the Vermont Department of Corrections Victim Services Program:

Email: ahs.docvictimservices@vermont.gov

Phone: (888) 810-1847

Other Specialized Victim Services

  •  Victim-Offender contact requests (by victim request ONLY)
  • Victim-Offender Dialogue (by victim request ONLY)
  • Apology/Accountability Letter Bank

Additional Victim Resources (in Vermont)

The Vermont Network  is a statewide non-profit  membership organization of 15 independent non-profit organizations which provide domestic and sexual violence advocacy to survivors of violence in Vermont.

Statewide Hotlines:
Domestic Violence Hotline: 800-228-7395
Sexual Violence Hotline:    800-489-7273

             

The Vermont Center for Crime Victim Services joins with victims, survivors, and those who interact with victims and offenders to provide, sustain, and support a collaborative system of direct services across Vermont that is comprehensive, victim-centered, trauma-informed and accessible to all diverse populations. Available programs and services include:

              Support Services : Vermont Restitution Unit

                   Victim's Compensation Program

                   Victim Assistance Program (State's Attorney's Victim Advocates)

Information: Vermont Victim Rights

                        Vermont Resources Directory

 

The Vermont Legal Partnership for Crime Victims  is made up of organizations that came together to help people whose lives have been impacted by crime. These organizations include:
              Legal Services Vermont
              Vermont Legal Aid
              The Vermont Bar Association
              The Vermont Network Against Domestic and Sexual Violence
              Have Justice Will Travel
              Disability Rights Vermont and
              The South Royalton Legal Clinic

To access legal help, call 1-800-889-2047, and ask for Vermont’s Legal Partnership for Crime Victims. 

Contact Information

Administrative Offices
NOB 2 South, 280 State Drive
Waterbury VT 05671-2000
Administrative Assistant: Emily Rotax
Phone: (802) 241-2442

Records Officer
Charles Remick, (802) 241-2442
Submit a public record request to the Department of Corrections

View the statewide public record requests database

Americans with Disabilities (ADA) Compliance Director
Heidi Fox, (802) 798-2682