*** We are currently experiencing issues during the phone and tablet transition and are working diligently to correct them. Please continue to check this page for updates. Thank you for your patience. ***
We are here to provide information to families, friends, and professionals wishing to find resources, ask questions, and assist those in our care and custody.
We are only able to provide general information unless we can verify that you have a signed release of information. If you do not have a release form and have a specific question, please connect with the incarcerated individual and ask that they complete one with their assigned caseworker.
Whether you have specific questions or concerns regarding programming, visiting, procedures, mail, medical care, housing, movement, etc. or just want general information, please fill out a form using the Online Portal and someone from our office will get back to you within 48 hours. Our office hours are 7:45 AM - 4:30 PM Monday through Friday, excluding holidays. If we are unable to answer your question, we will refer you to the person who can best give you the information.
News:
May 7, 2025 - New Phone and Tablet Systems
Telephones have been switched over to ICS Corrections, Inc. Funds can be added to their Commissary account that the incarcerated individual can transfer to their ICS Debit account to use for phone calls and tablet services.
Funds can also be added through the ICS website*: ICS Corrections, Inc. | Vermont Department of Corrections
*Please note that the Prepaid Collect services are Prepaid Collect allows you to receive Incarcerated Individual calls to your specific phone number.
ICS Tablets have been distributed to all facilities except for the following:
- Northern State Correctional Center – Tablet outage currently in progress and should be completed on 5/9/2025.
- Southern State Correctional Center – Work begins on 5/12/2025. Tablet outage expected to begin on 5/13/2025 and should be completed by 5/16/2025.
Unit phones will be operational and available for use by residents during the transition. Please note that anything sent to a resident's tablet during the outage period will not go through and there will be no carryover from the old tablets to the new tablets.
- For Southern State Correctional Center funds for the tablets can still be added through Getting Out.
Gold Passes
Gold Passes provide the Incarcerated Individual with an hour of flex gold pass. This gives the incarcerated individual the ability to use the tablet and all available features for an hour without being logged out. Gold passes can be purchased for the ICS tablets through www.JailATM.com. How to Purchase a Gold Pass:
More information can be found in the Tablet and Phone sections, below.
Family and Friends Information
Friends and family members may deposit funds in the incarcerated individual’s account to purchase commissary or telephone time. This can be done online at https://www.accesscorrections.com or by use of a Deposit Coupon. These coupons are available from incarcerated individuals, in the lobby of correctional facilities, or on our website under Information for Incarcerated Individual Families and Friends.
At times, an incarcerated individual may ask his family or friends to deposit funds in the account of another incarcerated individual. VTDOC recommends families do not deposit funds for individuals other than their family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by law enforcement. There is no legitimate reason for your loved one to need you to place funds in another individual’s account. If you get such a request and have concerns or questions, we encourage you to reach out to your loved one’s caseworker or Superintendent, so we can assist you and your loved one in resolving this request.
Camp Agape
Camp Agape is a fun camp for Vermont children who have a parent in prison or under the supervision of the Vermont Department of Corrections. The word “Agape” is a Greek word that means unconditional, no-strings-attached love. That is what Camp Agape is all about. Accepting and honoring each child for the person they are.
Camp Agape offered its first camp in August 2006 for 28 children. For each summer since, we have given a week of overnight camping to Vermont children with a parent in prison—a total of over 750 free weeks of camp. Once children turn twelve, they move into our Older Kid programs. Some have gone on to be Counselors-In-Training.
Click here for a printable brochure and pre-registration form.
Cares Act Notice
This link is to the notice from the IRS regarding Cares Act payments to incarcerated individuals
Justice Reinvestment II (Act 148 of 2020)
The link above provides information on the law changes regarding presumptive parole, parole reviews, community supervision furlough, earned good time, and escape from furlough. The document also covers the repeals of release to unapproved housing, home confinement furlough, and reintegration furlough. All changes were effective January 1, 2021.
July 28, 2021
As part of a class action lawsuit on Hepatitis C treatment, DOC is obligated to provide the following notices.
Approved Class Notice Regarding Eligibility for Treatment
Hepatitis C Virus Treatment Program Policy and Procedure Addendum
April 27, 2021
The Vermont State Legislature passed a law in 2020 providing for earned time effective 1/1/21. VTDOC has been reviewing and awarding this earned time in accordance with the law.
A new law was passed this year (Senate Bill 18) which disqualifies those serving a sentence on 1/1/21 for one of the below crimes from earned time.
Click here to read the S.18 Memorandum.
Incarcerated Individual Identification Number
The Inmate Locator may be used to determine the incarcerated individual's ID number.
Facility Visitation Rules
Current rules for visitation apply to all correctional facilities in Vermont.
Incarcerated Individuals Housed Out of State
Information and FAQ for families of incarcerated individuals housed out-of-state.
Sample Deposit Coupon
Sample deposit coupon, money order, and return envelope. Example of correctly filled out forms.
Blank Deposit Coupon
Blank coupon and instructions for depositing funds into an account.
Tablets
ICS Tablets have been distributed to all facilities except for the following:
- Northern State Correctional Center – Tablet outage currently in progress and should be completed on 5/9/2025.
- Southern State Correctional Center – Work begins on 5/12/2025. Tablet outage expected to begin on 5/13/2025 and should be completed by 5/16/2025.
Unit phones will be operational and available for use by residents during the transition. Please note that anything sent to a resident's tablet during the outage period will not go through and there will be no carryover from the old tablets to the new tablets.
For Southern State Correctional Center funds for the tablets can still be added through GettingOut.
Gold Passes provide the Incarcerated Individual with an hour of flex gold pass. This gives the incarcerated individual the ability to use the tablet and all available features for an hour without being logged out. Gold passes can be purchased for the ICS tablets through www.JailATM.com. How to purchase a Gold Pass:
New Ways to Pay - Effective April 13, 2025
Effective April 13, 2025, ViaPath and Vermont Department of Corrections are making changes to the way you make payments to your loved ones' accounts. Please visit www.gettingout.com.
Please note that effective April 13, 2025, the funds in "My Messaging Account" will no longer be available to pay for Video Visits. The "AdvancePay" option will need to be used to pay for Video Visits.
Phone System
Incarcerated Phone Call Information (ICS Debit Account):
Phone calls are made using the ICS Debit account. Funds added to the commissary (Keefe Trust) account can be transferred to the Debit account. The Debit account can be used for telephone calls and tablet premium services. Commissary can now be ordered through the telephones.
Funds can be added by friends and family through the ICS website* using the “Prepaid Collect” option: ICS Corrections, Inc. | Vermont Department of Corrections.
Notes:
- The “Prepaid Collect” services allow the individual adding money to the account to receive phone calls from the Incarcerated Individual calls to the specific number they setup within the system. These funds cannot be used to call anyone else other than the person who added the funds and the number they used to add it.
- Funds cannot be added through the “Debit (Incarcerated Individual-Prepaid)" option. Funds should be added through the Access Corrections (Keefe Trust) account.
- For friends and family who want to add funds for an incarcerated individual to call other people, money should be added to the individual's commissary (Keefe Trust) account.
The Calling and tablet rates for ICS are below but can also be accessed on their website: ICS Corrections, Inc. | Vermont Department of Corrections
Note: SSCF does not have the new tablets yet, therefore, the Remote Video Visitation, Streaming Tablet Content, Email/Text messaging, and Voice messaging is not available. These services are still available on the ViaPath system and can be purchased through www.gettingout.com but should not be purchased after 5/12/2025.
Incarcerated Individual Phone Service Help Desk
Please call 888-506-8407 or visit https://icscorrections.com/facilities/vt_doc.html
Incarcerated Individual Commissary Services
Visit Access Corrections (also known as the Keefe Trust Account) to deposit funds and/or Vermont Package Programs to purchase property or add funds.
Use the chat now feature at the bottom of the webpage to go to LiveChat help.
If you are unable to process an order at Access Corrections, please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.
Web Ordering Help Desk
For ordering assistance please email the Help Desk or call 1-800-546-6283 or 1-866-345-1884.
NOTES:
Access Corrections is also known as the “Keefe Trust Account”. Incarcerated Individuals can transfer funds from this account to their ICS Debit account to use for phone calls and tablet premium content. If friends and family would like to add funds to allow the individual to make phone calls to individuals other than themselves, they should add funds to this account.
All funds that were with ViaPath were transferred to this account. If you would like to request a refund on a GettingOut balance, please contact ViaPath at their customer service number, which can be found on their website. The GettingOut account must be active for ViaPath to process a refund.