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Job Code: 611600

Pay Plan: Classified

Pay Grade: 20

Occupational Category: Protective Services

Effective Date: 07/01/2013

Class Definition:

Correctional and supervisory work involving the custody, treatment and training of inmates confined within a correctional facility. The role may include supervision and control of an inmate work crew in a correctional industry program or other work or unit programs of a correctional facility. Supervision and technical assistance is provided to lower ranking officers in a unit or section, or as part of their on-the-job training. Work is performed in accordance with standard operating procedures of the facility or program, and under the supervision of a shift supervisor or a technical superior who makes assignments and reviews work through personal observation and reports.

All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Examples of Work:

Supervises correctional staff and inmates in a wing, block, work detail, transportation unit, or similar role situation assigned to a correctional facility. Enforces facility policies and procedures. Evaluates both staff and inmate performance in relation to assigned duties and roles. May assume temporary command of additional facility areas as necessary. May oversee and help train inmates in a correctional industry program. With program staff, develops and revises job descriptions and standards of performance for inmates performing industries roles. Enforces proper work procedures, habits and safety regulations. May operate industry equipment and performs routine maintenance. Reports equipment repair needs to industry officials. Maintains production, equipment maintenance and inventory records, plus inmate performance and work reports. Periodically directs complete searches of an inmate's person. Observes and reports any unusual behavior including infractions of rules and regulations. May counsel inmates in formal or informal situations. May restrain inmates when necessary. Sets example of appropriate officer conduct. Evaluates trends in inmate's behavior and performance. May prepare written reports on inmates under his or her supervision. May investigate inmate grievances and participate in disciplinary hearings. May participate in revision and implementation of facility procedures and programs. Performs related duties as required.

Environmental Factors:

Duties are performed largely within a correctional facility and in the immediate area of inmates. High stress situations are predictable, even frequent. The potential of physical assault or injury is present. Transportation and supervision of inmates outside of the correctional facility may be required. A valid motor vehicle operator's license is required. Overtime and emergency duty are predictable. Shift assignments may change in accordance with the needs of the facility.

Minimum Qualifications

Knowledge, Skills and Abilities:

  • Considerable knowledge of facility security regulations and procedures.
  • Considerable knowledge of duty stations, shift assignments and regular operational procedures within the facility.
  • Considerable knowledge of facility emergency procedures and how to contact back-up resources.
  • Considerable knowledge of modern penal practices.
  • Working knowledge of self-defense techniques.
  • Working knowledge of the purpose and methods of discipline required in a correctional institution.
  • Awareness of supervisory techniques and procedures.
  • Ability correctly to follow established procedures under stress situations.
  • Ability to direct and control inmates and staff, individually or in groups.
  • Mature judgment, sound character and impartiality in dealing with staff inmates.
  • Ability to prepare a variety of written forms and reports.
  • Mechanical aptitude.
  • Effective communications skills.
  • Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation. 

Education and Experience:

Education/Experience: High school graduation or equivalent AND two years or more in a correctional setting involving the custody of inmates or in a psychiatric facility involving the direct care of patients.

NOTE: Experience in law enforcement or in direct client contact in a residential facility may be substituted for up to one year of the required experience.

NOTE: College coursework from an accredited college or university may be substituted for one year of the experience.

Physical and Mental Requirements:

Mental and physical condition appropriate to successfully perform, with or without reasonable accommodation, the essential job functions.

Note: The Department of Corrections does not hire anyone who has been convicted of a felony without a waiver from the Commissioner of Corrections. Any person under supervision or sanctioned for a misdemeanor conviction within the past 5 years is likewise ineligible for employment.

Special Requirements:

Overtime work is required to maintain safe staffing levels and is considered a condition of employment. The ability to work overtime as required is considered an essential function of this job class.

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.