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Information for Inmate Families and Friends

Resource Page

The Vermont Department of Corrections has created an Informational Handbook for Friends and Family of a Person Incarcerated in a Vermont Correctional Facility as a helpful resource in understanding more about the Vermont correctional facility system and aims to answer the most frequently asked questions. Please note some of this information will be updating with a new vendor - see the attached memo for more information.

Friends and family members may deposit money on funds on the inmate’s account for purchase of commissary or telephone time. This can be done on-line ( )or by use of a Deposit Coupon. These coupons are available from inmates and in the lobby of Correctional Facilities or on our website under Information for Inmate Families and Friends.

At times, an incarcerated individual may ask his family or friends to deposit money on the account of another inmate. VTDOC recommends families do not deposit money for inmates other than their own family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by Law Enforcement. There is no legitimate reason for your loved one to need you to place funds on another inmate’s account. If you get such a request and you have concerns or questions, we encourage you to reach out to your loved one’s caseworker, or Superintendent so we can assist you, and your loved one in resolving this request.

Inmate Identification Number

The inmate locator may be used to determine the inmate ID number.

Facility Visitation Rules

Current rules for visitation that apply to all Correctional Facilities in Vermont.

Inmates Housed Out of State

Information and FAQ for families of Inmates housed out-of-state

Information on JPay

JPay is a private company that partners with state, county and federal correctional facilities across the country to provide safe, reliable and convenient services for family and friends of inmates and payment solutions for offenders, parolees and probationers.

Sample Deposit Coupon

Sample deposit coupon, money order and return envelope. Example of properly filled out forms.

Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an inmate account.

Inmate Phones

New Call Rates see table below

Debit Phone accounts visit to deposit money.

Prepaid Phone accounts visit or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

If that link is not working try

For online help visit


Current Phone Rates

phone rates

Inmate Commissary Services

Notice: As of July 7th commissary orders for all Vermont facilities have to be placed by 11 p.m. Thursday to be packed and delivered the following Wednesday.

Visit to place:

  • Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.

Web Ordering Help Desk

Email: or call 1-800-546-6283 or 1-866-345-1884.

Inmate Phone Service Help Desk

Please call 877-650-4249 or visit,

The Health Services Handbook

A Handbook for Families and Friends of Inmates

Authorization to Disclose Protected Health Information

Form to authorize the Vermont DOC to release protected health information