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Information for Inmate Families and Friends

Resource Page

Inmate Identification Number

The inmate locator may be used to determine the inmate ID number.

Facility Visitation Rules

Current rules for visitation that apply to all Correctional Facilities in Vermont.

Inmates Housed Out of State

Information and FAQ for families of Inmates housed out-of-state

Information on JPay

JPay is a private company that partners with state, county and federal correctional facilities across the country to provide safe, reliable and convenient services for family and friends of inmates and payment solutions for offenders, parolees and probationers.

Sample Deposit Coupon

Sample deposit coupon, money order and return envelope. Example of properly filled out forms.

Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an inmate account.

Inmate Phones

New Call Rates see table below

Debit Phone accounts visit www.vermontpackage.com to deposit money.

Prepaid Phone accounts visit https://www.offenderconnect.com/portal or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

If that link is not working try http://www.accesscorrections.com/

For online help visit https://www.offenderconnect.com/help/help.jsp

 

Collect Calling Information
Collect Call RatesCollect Call Rates
Call TypeOperator ChargePer Minute

Local Call

$1.074

$0.057

IntraState(In-state Long Distance)

$1.074

$0.133

InterState(Out-of-state Long Distance)

$1.074

$0.133

International

N/A

N/A

Pre-Paid Collect Calling Information
Pre-Paid Collect Call Rates Pre-Paid Collect Call Rates
Call TypeOperator ChargePer Minute

Local Call

$0.855

$0.048

IntraState(In-state Long Distance)

$0.855

$0.086

InterState(Out-of-state Long Distance)

$0.855

$0.086

International

$2.565

$0.428

Debit Calling Information
Debit Call RatesDebit Call Rates
Call TypeOperator ChargePer Minute

Local Call

$0.219

$0.048

IntraState (In-state Long Distance)

$0.428

$0.086

InterState (Out-of-state Long Distance)

$0.428

$0.086

International

$0.8550

$0.428


Inmate Commissary Services

Notice: As of July 7th commissary orders for all Vermont facilities have to be placed by 11 p.m. Thursday to be packed and delivered the following Wednesday.

Visit http://www.accesscorrections.com/ to place:

  • Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at http://www.accesscorrections.com/ please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.


Web Ordering Help Desk

Email: customersevice@securepak.net or call 1-800-546-6283 or 1-866-345-1884.


Inmate Phone Service Help Desk

Please call 877-650-4249 or visit, https://www.offenderconnect.com/help/help.jsp


The Health Services Handbook

A Handbook for Families and Friends of Inmates